Business Process Outsourcing
Business Process Outsourcing (BPO) are companies that are specialized in a subset of outsourcing that includes contracting the operations and responsibilities for a particular business or organizational process to a third-party service provider.
Customer service is sometimes hard work to do in daily business but it is one of the most important element of successful business and great customer experience.
Business Process Outsourcing is often divided into two main types of services: back office and front office. Back-office services include inside business methods, such as billing or purchasing. Front-office services concern to the contracting business’s customers, such as marketing and tech support. Business Process Outsourcing can combine these services so that they work together, not independently.
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